The inaugural Customer Choice Awards which will recognize and celebrate businesses and organizations that provide outstanding customer experiences hosted a launch reception on the 14th of September at the African Regent Hotel to officially announce its categories and nominees.
The reception featured a live performance by singer, Raquel and was hosted by award-winning sports journalist Nathaniel “Citizen” Attoh who declared the nominees in each of the 20 categories before an audience of business stakeholders, special guests, select media, and nominees of the awards ceremony including representatives from Zaina Lodge, Accra City Hotel, Puma Energy, GN Bank, Access Bank and Barclays Bank.
The Customer Choice Awards producer, Etornam James Flolu provided details of the award ceremony which will be held in January 2019, prize incentives for voters and introduced the mobile app, Speakupp, a technology platform that will be used to tally votes and encourage consumer participation. The presentation was followed by a networking cocktail on the rooftop terrace.
“At Eltor Consult, we have a guiding principle that the opinion of the customer rules. We launched the Customer Choice Awards to improve customer service delivery in the private and public sector and ultimately give the customer a voice. Our mission is to make more business owners as well as consumers aware of the importance of customer experience on the success and development of our businesses and ultimately the development of our nation,” shared Flolu, the Founder and CEO of Eltor Consult, a customer service training andadvocacy outfit.
The awards categories cut across a wide section of industries that maintain customer experiences from banks to hospitals, telcos, grooming salons, and local eateries. Voting opened after the launch and the public has the opportunity to choose their preferred personality and organization as well as share both positive and negative experiences with the use of the Speakupp App. Voting is possible by USSD, web or mobile app and will end in December and winners will be awarded at a ceremony in January. The Speakupp app may be downloaded on the Google Play store or Apple Store.To encourage the public to participate in voting and sharing their voices, incentives in the form of weekly prizes and gift certificates to some of the nominated establishments will be given as prizes. High participating voters will ultimately stand a chance to win an educational scholarship or an all-expense paid trip to any African country of choice or Dubai.
Customer’s Telcos of the Year
Customer’s Bank of the Year
Standard Chartered Bank
First Atlantic Bank
Customer’s OMC of the Year
Customer’s Waakye Joint of the Year
Waakye Guy Guy
Fans Artiste of the Year
Customer’s Hotel of the Year
Lou Moon Lodge
African Regent Hotel
Accra City Hotel
Customer’s Shopping Mart of the Year
Customer’s Continental Food Joint of the Year
DNR Turkish Restaurant
Customer’s Pizza Joint of the Year
Slices and Toppings
Customer’s Pub of the Year
Customer’s Chop Bar of the Year
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